The True Cost of Service

19 11 2012

Most homeowners only understand one thing when it comes to service, and that is “How Much”.  I get countless phone calls asking how much we charge to provide service.  Well, here is where the problem starts.  Homeowners need to be aware that there are companies who pray on people who call in with that question.  They quote a low service call fee in hopes of luring that customer in.  This is where the true cost of service comes into play.

  1. If, and that is a big if with these companies, the service technician knows what they are doing and they find the problem and repair it, then they bill the customer at a higher rate to make up for the lower service call fee.
  2. However, more often than not, that service technician isn’t experienced or trained will enough to properly assess the problem.  He or she then replaces numerous parts in order to resolve the problem.  The homeowner then pays for un-necessary repairs all because of the incompetence of the service technician.  In addition, the repairs that are done are not done correctly causing the system to run inefficiently.
  3. And finally, you get what I call the “greedy thief”.  Unfortunately just about every service industry has unethical people who take advantage of unsuspecting homeowners and our industry has its fair share.  These companies send out service technicians that are under paid.  It is up to the service technician to “up sell” the homeowner in order to earn more money through commissions.  Here again, unsuspecting homeowners are taken advantage of and sold un-necessary parts and repairs.

The bottom line is that un-necessary repairs and incorrect repairs will cost you much more than the few dollars you think you saved by calling the other guys.  So, do your homework.  Ask for references or check out their rating on Better Business Bureau.

And here is one last quick tip, a business owner who is truly proud of the service they provide puts their name on the company.




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