Where has the service gone?

5 02 2013

Growing up, I can remember my parents arguing about my mom’s favorite place to eat.  It wasn’t the food that attracted her it was the price.  While my dad didn’t mind the food, he did mind the service, or lack there of.  My mom would argue, if we were going to go out to eat then we needed to go there, and my dad would say that he didn’t care how much we saved it wasn’t worth the aggravation to him.  As we age, we become painfully aware that we are a lot like our parents.  While I did inherit some of my mom’s thrifty traits, I also inherited my dad’s sense of value in service.  That is why I wonder, where has service gone?

Just take a look around and observe.  You don’t hear people talking about the value of service anymore.  Which is sad, because I believe that we may have become a society who has forgotten about service.  Where value is only measured in dollars.  Gone by the way side are manners and appreciation.  And you can just forget about ethics.  Everything is driven by the all mighty dollar.  How much can we save and how much can we get.  Well, I can tell you that service and doing what is right hasn’t been lost by Brady Flanary HVAC.

We will always view ourselves as a service company first that does heating and air conditioning second.  Every decision we make, every employee we hire, and every interaction with our customers is measured by their satisfaction and their comfort in their home.  Not by how much money is made or how much we can save by doing things differently.  Just take a look at the way we operate.

We don’t pay commissions to our employees.  Most heating and air conditioning companies think we are crazy.  They say, if you don’t pay commission then your people are not driven to make money for the company.  To them I say, you haven’t hired the right people.  Doing the right thing and taking care of the customers shouldn’t be driven by money, it should be driven by a person’s inherent trait that values doing the right thing.  Only when you have employees who think this way can you truly say you are a “service” company.  The investment our customers make in their heating and air conditioning systems shouldn’t be driven by how much money our technicians can make, but rather by what the right solution is for the customer.

So, rest assured, that if you are like me, and you know the value of good service, you can find it at Brady Flanary HVAC.  As long as we are in business, you will receive the best service possible.  If our industry ever comes to the point to where the level and quality of service is no longer important, then we would rather shut our doors and go do something else.  It is that important to us.


Let your system Blow!

3 12 2012

Your heating and cooling system is all about air flow.  The systems efficiency, its lifespan, and your homes comfort are dependent on it.  Your heating and cooling system relies on air flow to effectively transfer heat either into your home during winter our out of your home during summer.  If you restrict the air flow then the system can not work correctly.  Here are some common mistakes that homeowners make:

1) Shutting off vents – Do not shut off vents.  Many homeowners will shut vents off to areas of the home that are not commonly used thinking that they are redirecting conditioned air to where it is needed.  In all actuality they are just restricting how much air the system can produce and putting the system under stress.  In addition, those areas that are now not conditioned become additional sources of heat loss and heat gain making the system work even harder to maintain temperature in the home.

2) Forgetting to change the air filter – This is by far the number one cause of system failure.  Every heating and cooling system has an air filter.  Most filters need to be changed every month.  Keeping your air filter clean will extend your system’s life and improve its efficiency.

3) Installing filters in the supply air vents – The only place a filter should be located is in the return air ductwork or on the return air side of the system.  The return side of a system is where the air leaves the home and flows towards the system.  Do not install filter material in the supply air vents (where the warm and cool air comes out).  Here again, these added restrictions make the system work harder.

4) Letting shrubs or debris build up around the outdoor unit – if you are talking about a heat pump or an air conditioning unit then air flow is just as important outside as it is inside.  Just like the indoor portion of your system, the outdoor portion needs proper air flow through it as well.  Make sure to keep all shrubs and debris away from your outdoor unit.  Also make sure not to build fences or walls too close to your outdoor unit.  And finally, it is a good idea to wash your outdoor unit with a hose.  Do not use high pressure water.  A simple garden hose will do.  The object is to rinse off the coil of the outdoor unit.

The easiest way to understand the importance of proper air flow is to think of your furnace or air conditioning system as your heart and your ductwork and vents as your veins.  If your veins clog then you will have a heart attack.  Same principle with your heating and cooling system, if you block air flow then the system will be under stress and eventually will give out.

Why Use a Company Whose Owner Puts Thier Name On It

21 11 2012

This is a follow-up post to answer some questions I received concerning a comment I made a few days ago.  I commented that it was a good idea to use a heating and air conditioning company whose owner was proud enough of the service they provide to put their name on the company.  So, what does that mean.  Well in our industry new companies pop up every year.  In fact, just look at your phone books from one year to the next and you will see different ads from one year to the next.  People start new service companies and either they fail or they have such a bad reputation that they shut down and start back under a new name.  Someone who puts their own name out there and stakes the reputation of their company on their name can’t hide.  They get one shot to do it right.  A company owner who really wants to succeed and provide great service is also willing to stake their name on it.  Having worked in the heating and air conditioning service industry for decades, I have come to the conclusion that if their name is on it, then you are probably better off.  But, there are exceptions, so always do your research and check their Better Business Bureau ratings and ask for references (ask for 100 as anyone can provide 3 to 4).

By the way, I always encourage people to check the Better Business Bureau ratings for a company.  The Better Business Bureau is the only ratings service that actually verifies and concludes every complaint.  There is no other source of verified reviews for a company available on the internet.  Trust me, I have seen companies post fictious reviews about other companies on the internet.  And, you would think that a company could get those reviews removed, you would be wrong.  So, lesson is use the BBB and don’t believe everything you read on the internet.  More often than not, it is misleading.

Take Care of Your System

21 11 2012

The average homeowner has no idea how their heating and cooling system works nor how to take care of it.  The lack of proper maintenance is one of the most popular causes of system failure.  (Outside of just age, the other is incorrect installation)  Your heating and cooling system is the hardest working appliance in your home.  It works 24-7 to keep your home comfortable.  It consumes on average 60% to 70% of your energy usage.  It is the most expensive appliance to replace with an average replacement cost of $5000 to $8000 per system.  Given those statistics you can understand why taking care of it is so important.

The two most important things a homeowner can do is to change their air filter on a regular basis and have their system properly maintainance at least once a year (preferrable twice).  How often you change your air filter is dependent on what type of air filter you use.  Typically the 1″ disposable filters need to be changed every month.  When it comes to maintenance, make sure you have a professional company who does a thorough “preventive” maintenance on the system.  Many companies offer low-cost “seasonal” maintenances that are more designed to lure you in as a customer than take care of your system.  A true preventive maintenance takes a technician hours to perform.  The technician cleans and analyzes every component of the system.  They check each component for signs of wear and potential future failure.  Only a true preventive maintenance will protect your system and lengthen its lifespan.