Where has the service gone?

5 02 2013

Growing up, I can remember my parents arguing about my mom’s favorite place to eat.  It wasn’t the food that attracted her it was the price.  While my dad didn’t mind the food, he did mind the service, or lack there of.  My mom would argue, if we were going to go out to eat then we needed to go there, and my dad would say that he didn’t care how much we saved it wasn’t worth the aggravation to him.  As we age, we become painfully aware that we are a lot like our parents.  While I did inherit some of my mom’s thrifty traits, I also inherited my dad’s sense of value in service.  That is why I wonder, where has service gone?

Just take a look around and observe.  You don’t hear people talking about the value of service anymore.  Which is sad, because I believe that we may have become a society who has forgotten about service.  Where value is only measured in dollars.  Gone by the way side are manners and appreciation.  And you can just forget about ethics.  Everything is driven by the all mighty dollar.  How much can we save and how much can we get.  Well, I can tell you that service and doing what is right hasn’t been lost by Brady Flanary HVAC.

We will always view ourselves as a service company first that does heating and air conditioning second.  Every decision we make, every employee we hire, and every interaction with our customers is measured by their satisfaction and their comfort in their home.  Not by how much money is made or how much we can save by doing things differently.  Just take a look at the way we operate.

We don’t pay commissions to our employees.  Most heating and air conditioning companies think we are crazy.  They say, if you don’t pay commission then your people are not driven to make money for the company.  To them I say, you haven’t hired the right people.  Doing the right thing and taking care of the customers shouldn’t be driven by money, it should be driven by a person’s inherent trait that values doing the right thing.  Only when you have employees who think this way can you truly say you are a “service” company.  The investment our customers make in their heating and air conditioning systems shouldn’t be driven by how much money our technicians can make, but rather by what the right solution is for the customer.

So, rest assured, that if you are like me, and you know the value of good service, you can find it at Brady Flanary HVAC.  As long as we are in business, you will receive the best service possible.  If our industry ever comes to the point to where the level and quality of service is no longer important, then we would rather shut our doors and go do something else.  It is that important to us.

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Is a Heat Pump Right for My Home?

16 01 2013

Everyone is looking to save money these days.  With the ever rising cost of home heating oil, people are looking for other alternatives.  Every winter we get calls from homeowners wanting to remove their oil furnace and replace it with a heat pump.  Undoubtedly, they have spoken to a friend who has a heat pump and says that they should get one.  But, heat pumps are not the right solution for every home.

Every home has its’ own heating and cooling characteristics.  The construction quality, insulation values, window types, ductwork design, and even the orientation to the sun affects how much heat and how much cooling a house requires.  If your home is an older home with little or no insulation then chances are that a heat pump will not heat your home efficiently.  While a heat pump can continue to produce heat at even 0 degrees outside, it can’t produce enough to make up for how much heat the house is losing.  So, the house will begin to get colder because it is losing heat faster than the heat pump can replace it.  To help, a heat pump has back-up electrical heating elements to aid the heat pump; however, these heating elements take a lot of electricity to run.  In some cases, you could spend more on electricity than you did on oil.  This of course, would defeat the purposes of installing the heat pump which was to save money.

The only way to know if a heat pump is the right solution for your home is to have a load calculation done by a professional heating and cooling contractor.  At Brady Flanary HVAC, this service is included with our free system replacement estimates.  Not only will we be able to tell you what the correct solution is for your home, we can make suggestions as well as show you the actual impact for energy improvements to your home.

So, if you are thinking about installing a new heat pump in your home, give us a call.  It’s free!

 





Take a Trip Before You Replace your Heating or Cooling System?

28 11 2012

Most people look at me funny when I suggest this, but it would be time well spent and provide you with a higher level of comfort about the company who is going to be working in your home.  So, you need to replace your heating or cooling system and you want to make sure the company who is going to do the work is professional.  You call some contractors to give you estimates for replacement and you decide to buy from the company who you were comfortable with and who gave you what you perceive as a fair deal.  Problem here is that heating and cooling contractors are smart enough to send out the smartest and nicest people they have to represent the company.  “Slick Willies” as I call them.  They are professional sellers not heating and cooling professionals.  They tend to tell you what you want to hear and not stick to the facts (see my earlier post of sticking to facts).  Now you have made your decision and the folks who actually show up to do the work just about make you sick.  Your uncomfortable with these people running around in your home.  So this is where the trip comes in.  Do a quick web search for heating and cooling supply companies in your area.  These are the supply companies that provide heating and cooling contractors with their parts and supplies.  When you find what looks like one of the larger supply companies, drive there and observe the caliber of folks who come in and out.  I guarantee it will be an eye-opening experience.  You could also ask to meet the folks who are coming out to do the work before hand or ask for bios with pictures before you make a decision.  Might be a little more fun though to take the trip.





Stick to the Facts when purchasing a New Heating or Cooling System

28 11 2012

Okay, your old furnace, heat pump, or air conditioner has finally gone out or maybe you where smart enough to plan ahead, either way it is time to replace.  So, you’ve done your research and learned as much as you can and it is perfectly clear as to what the best solution is, right?  Doubtful!  Unfortunately, purchasing a new system can be about as clear as mud.  So, I offer this little bit of advice.  Stick to the facts!  Learn the exacts of the equipment and the company putting it in.  If the company representative who comes to your home doesn’t provide you with facts to back up their solution, then you can dismiss them right away.  Furthermore, stay clear of what you read on the internet unless it comes from a factual source (i.e. BBB, Department of Energy, Energy Star, or Consumer Reports).  There are plenty of “backyard professionals” who post information on the internet and they don’t know much more than you.  They know only enough to pretend they know what they are talking about.